If the connection is working, the same number of data packets will be sent from your computer as are received by the server. The ping test sends data packets from your computer to a server on the Internet to test your Internet connection. You can use the ping command to test the connection between your computer and router. Using the WAN light to troubleshoot the Actiontec MI424WR router.If the power light still isn't illuminated, please contact the Verizon Fiber Solutions Center.If the power light is now solid green but you can't connect to the Internet, continue with Troubleshooting Step 2.If the Power light doesn't display steady green after a minute, turn off the power switch on the back panel of the Actiontec gateway for 45 seconds and then turn it back on. If the green light on the power plug is illuminated, the power switch is "on," but the Power light on the front panel of the router isn't illuminated, please contact Verizon technical support.If the light isn't illuminated, remove the power plug and plug it back in securely until the green light is illuminated Check the green light on the power plug that is connected to the electrical outlet or power strip.If the Power light is still not green, check the connection between the power cord and the back of the Actiontec router.Confirm that the power switch on the back panel of the router is in the "on" position.If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center.Reconnect the other computers one-by-one to isolate the problem. Disconnect all networked computers and restart the computer connected to the router.Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on.Light for the port where a cable is connected is off: No link is established between the Actiontec router and your computer or network device.Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established.If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated E1, E2, E3, or E4?.Light is off: Data transmission is not confirmed.Light is green: The transmission of data is confirmed.Light is green: The connection between the router and Verizon Online is established.Your router is unable to connect to the Verizon Fios service Light is not solid green: The router isn't getting power.ĭownload the complete instructions for easy printing.Light is green: The Actiontec router power is on.